Privacy Policy
Last updated: August 2026
At Powergrid Electrical, we are committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and your rights in relation to it.
1. Information We Collect
We may collect the following personal information when you use our website or place an order:
- Contact details: name, email address, phone number
- Delivery information: physical address and delivery instructions
- Payment information: processed securely via our payment providers (we do not store card details)
- Browsing data: pages visited, products viewed, device and browser type (via cookies)
- Account information: if you create an account on our store
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order status and queries
- Send marketing communications (only with your consent)
- Improve our website and product offerings
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Delivery partners to fulfil your order
- Payment processors to handle transactions securely
- Service providers who assist us in operating our website (e.g. Shopify)
- Authorities if required by law
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security practices.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 5 years for accounting and legal purposes.
7. Your Rights (POPIA)
Under the South African Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us through our website's contact page.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related queries or to exercise your rights, please contact us via our website's contact page. You may also contact the Information Regulator of South Africa at www.inforegulator.org.za.