Shipping Policy

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Last updated: August 2026

At Powergrid Electrical, we strive to get your order to you as quickly and safely as possible. We ship across South Africa using Bob Go, a multi-carrier shipping platform that connects us with leading couriers to offer you reliable and trackable delivery.

1. Where We Ship

We currently deliver to all major cities and towns across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, and surrounding areas. Remote or outlying areas may experience longer delivery times or additional surcharges.

2. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, the size and weight of your order, and the courier service selected. We offer:

Standard Delivery: Economical option for non-urgent orders
Express Delivery: Faster delivery for time-sensitive orders (where available)
Free Shipping: Available on orders over R1,500

3. Estimated Delivery Times

Delivery times are estimates from the date of dispatch and may vary depending on your location and courier availability:

Major metros (JHB, CPT, DBN, PTA): 1–3 business days
Secondary cities and towns: 3–5 business days
Remote and outlying areas: 5–7 business days

Please note that business days exclude weekends and South African public holidays.

4. Order Processing

Orders are processed and dispatched on business days (Monday to Friday, excluding public holidays). Orders placed before 12:00 PM are typically processed the same day. Orders placed after 12:00 PM or over weekends will be processed the next business day.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation with a tracking number via email. You can use this tracking number on the relevant courier's website or through Bob Go's tracking portal to monitor your delivery in real time.

6. Couriers We Use

Through Bob Go, we work with a network of trusted South African couriers, which may include Courier Guy, Fastway (Aramex), Dawn Wing, Skynet, and others. The courier assigned to your order will depend on your location and the most efficient delivery option available at the time of dispatch.

7. Delivery Attempts

Our couriers will attempt delivery during business hours. If you are not available at the time of delivery, the courier may leave a notification card or contact you to arrange re-delivery. Please ensure someone is available to receive the parcel at the delivery address provided.

8. Damaged or Lost Parcels

If your parcel arrives damaged or does not arrive within the estimated timeframe, please contact us as soon as possible via our website's contact page. We will liaise with the courier on your behalf to resolve the issue promptly.

9. Incorrect Address

Please ensure your delivery address is correct at checkout. Powergrid Electrical is not responsible for delays or failed deliveries resulting from an incorrect address provided by the customer. Address changes after dispatch may incur additional fees.